Frequently Asked Questions

Because we deliver custom products, pricing and delivery times often change based on varying factors. We sell only the products we keep in stock and that we can ship out within 24-48 hours.
Once a quote is submitted, our team will reach out to you and see if there were any other requirements or specifications for the product. If everything is good to go, we will follow up within 24 hours (next business day) with a price, lead-time and specification. If you need a Certificate of Analysis or any other documentation, please let us know!

Even if you don’t see our product on our page, we may still be able to offer it. If we come back and can’t supply the compound, we will let you know or point you in the right direction.

If you are interested in one of our products not available on the website, feel free to email us at or call us at 1-844-SARCHEM (7272496) and we will walk you through the process. When we have the pricing available, we will ask for your address and send you an link for payment (via all major credit cards or ACH / Bank Transfer) through our secure portal.

To set up terms with us, please contact us at We will send a credit application as well as a new customer account form. Once we have that information, our credit department will take a look and accept or reject the application within 7 days. We will follow up if we need any further information.

For certain compounds, the range of a minimum order can be as little as 1 MG or as high as 25 KG. For products we sell on the site, we have a maximum of 5 KGs. For bulk orders, please contact us. We will try to work on your needs to see how best we can help.

In terms of scale, we can supply up to Full Truck Loads delivered to your facility as needed.

That’s what we are here for. We will sign a Confidentiality Agreement so you can share all information with the utmost confidence. We will advise on the best way to go about making the compound and if we can help.